MMOsmart, a Full Game Service Company

Global Publishing: Distribution Partner U.S. & Europe

We offer a complete solution for those wishing to publish a title anywhere in the world. This includes marketing, public relations, community management, customer service, market research, and even assistance getting a publisher if requested. It can be hard to find experienced help to cover any of these aspects of publishing, much less the entire package. This is a comprehensive approach to publishing a title that will allow your company to focus on making the game while leaving the publishing to those with experience.

Customer Support

A positive relationship with your player base is critical to the success of your online game. Every player as an integral link to the community and, as such, the MMOsmart approach considers the relationship with each player as critical. In today’s volatile online environment with a hyper-connected gaming community, the importance of word-of-mouth cannot be underestimated.

MMOsmart provides a full range of 24/7 customer support options to keep your players happy (and paying):

technical support: Nothing can ruin the gaming experience faster than technical problems. We keep players up and running.
billing support: With our experience communicating with customers, we can ensure that billing issues are resolved quickly and smoothly.
in-game support: Often overlooked, professional in-game assistance is more and more an important part of the game experience. As games become more complex, the role of GM is essential. From in-game monitoring of campaigns, events, and quests to knowledge gathering for the ongoing improvement of the game experience, MMOsmart maximizes the fun.

Community Management

The community is as important to an online game as the game itself. Players want to be heard, and expect a company that is transparent and responsive to their needs. MMOsmart can help you establish valuable channels of communication with your player base, and foster a closer relationship between players and your brand. By monitoring forums, IRC, and websites, we can gather actionable intelligence from the community which can help with decision making and can be driven back into the development process.

Event Management

Online games don’t have to stay online - MMOsmart has experience organizing and managing events for both developers and community members. There are few experiences more valuable than being able to meet, in-person, the people who involved in the success of your game.

Betatest Management

Beta testing is not only a means to find bugs and make game adjustments – it’s a great marketing tool. Beta testers play a vital role in a game’s success, and can be the difference between an empty game and a vibrant community. We can introduce your game to the online community, publicize the first beta test, and find enthusiastic players to participate. In addition, we also have a large existing pool of beta testers from which to draw on.

Public Relations and Marketing

In today’s complex media environment surrounding the game industry, the role of a Public Relations Specialist is more important to an online game than ever before.

External PR:
PR is about than simple publicity. MMOsmart’s media services not only increase the awareness of your company and your game, but also increase the depth of public understanding of the game and its community.

Internal PR:
Maintaining good relationships with your internal audience, including guilds, players, and fansites, is an important part of community management. We work closely with developers to ensure that an online game retains a fun culture and to make new players feel welcome.

Localization

You want the largest audience possible. Our localization services open up new markets for your game across the globe. From finding the right translation services to doing the research that will help tailor the game to suit different tastes and cultures, we can help your online game become successful internationally.

Consulting

A skilled consultant can play a critical role at all stages of the development process: from design, to implementation, to after the final release. We relish taking a game from the idea stage all the way to fruition, and can bring new solutions, new ideas, and new insight to the development of your game. With years of experience working with highly skilled teams of professionals on a multitude of challenging projects, we have the versatility to tackle any issues that may arise during the process.

MMOsmart’s flexible systems and processes allow for efficient and timely results, while allowing us to provide custom solutions for our client’s unique situations.